Baseline Statement
This is the draft baseline statement from Tunbridge Wells Borough Council.
| Baseline Activity | Licensing Administration, Compliance and Enforcement |
| Notes of Service | Processing applications and issue of licences
Alcohol premises and venues providing regulated entertainment Mediation of parties /liaison with local residents Liaison with responsible authorities and other internal & external agencies Conducting Hearings Sex Entertainment Venues Gambling Taxis and Private Hire vehicles and drivers Street trading consents Street collection permits House to house collection permits Small Lotteries Compliance and enforcement of licences and permits Licensing inspection visits |
| Statutory or Discretionary | Statutory |
| Timing of activity | 6 days per week. Enforcement activities as part of officers daily duties |
| Boundary Area | Tunbridge Wells borough |
| Baseline Activity | Car Parking – Enforcement |
| Notes of Service | Enforcement in car parks to ensure compliance including;
Car Parking Enforcement Liaising with various partners/Property services to provide improvements to car parks, facilities, the local environment and personal safety. Resident On-street parking Administration of parking permits, cards and mobile phone options Management of Off-street parking, Multi-storey and various surface car parks Provision of direct customer service at the Gateway, website and online application and payment portal. Preparation of On and Off street orders (including tariffs), publicity and consultations Cash collection (outsourced), financial reconciliation and banking |
| Statutory or Discretionary | Statutory |
| Timing of activity | Daily patrols (including hot spot) 7 days a weeks, (including Bank Holidays) core hours 7:30am – 7:00pm
Car Park charges currently apply Monday to Sunday, operating hours are published on site (free outside these hours) Customer service desk during gateway operating times 9am to 5pm Monday to Friday. Regular site inspections linked to maintenance programme and improvements Preparation of official Parking Orders |
| Boundary Area | Tunbridge Wells borough |
| Baseline Activity | Fly Tipping |
| Notes of Service | TWBC Client Officers are responsible for the initial investigation, whilst the Waste Contractor Hit Squad deal with its removal and grounds maintenance operators clear the town’s parks. Hazardous waste or excessive waste is removed by a specialist company. On the highway waste is cleared by the County Council. |
| Statutory or Discretionary | Statutory |
| Timing of activity | 5 days a week based on rounds schedule |
| Boundary Area | Tunbridge Wells borough |
| Baseline Activity | Dog Fouling |
| Notes of Service | TWBC Enforcement Officers are responsible for investigating dog fouling incidents, whilst the Waste Contractor street scene operatives deal with its removal. The grounds maintenance operatives’ clear dog fouling in the towns parks. New Public Spaces Protection Orders (PSPO) to be introduced in September 2018 |
| Statutory or Discretionary | Statutory |
| Timing of activity | 7 days a week |
| Boundary Area | Tunbridge Wells borough |
| Baseline Activity | Pavement Litter |
| Notes of Service | Waste Contractor street scene operatives deal with its removal, based on a borough wide streets schedule. A contract is also in place with Kingdom for litter enforcement. |
| Statutory or Discretionary | Statutory |
| Timing of activity | 7 days a week as per specification schedules |
| Boundary Area | Tunbridge Wells town centre and selected streets within the borough. |
| Baseline Activity | Street Scene Enforcement |
| Notes of Service |
– Street cleansing – Trade waste – duty of care on waste disposal (right days & time) – Domestic waste – duty of care on waste disposal (right days & time) – Dog Control orders – ensure dog are on leads and not causing nuisance – Un taxed Cars – report to DVLA – Abandoned Vehicles – Abandoned bikes – Fly posting – facilitate removal by Contractor (large/on high speed road). Otherwise remove as part of daily activities. – Fly tipping inspections – Graffiti inspections – Nuisance vehicles |
| Statutory or Discretionary | Policy statutory, enforcement discretionary |
| Timing of activity | 7 Days |
| Boundary Area | Tunbridge Wells borough |
| Baseline Activity | Abandoned Cars |
| Notes of Service | Enforcement Officers monitor and enforce, whilst external contractors remove vehicles to ensure that the statutory services are delivered to the required standard. |
| Statutory or Discretionary | Statutory |
| Timing of activity | 7 Days |
| Boundary Area | Tunbridge Wells borough |