Draft Baseline Statement

This is the draft baseline statement from Tunbridge Wells Borough Council.

Baseline Activity Licensing Administration, Compliance and Enforcement
Notes of Service Processing applications and issue of licences

Alcohol premises and venues providing regulated entertainment

Mediation of parties /liaison with local residents

Liaison with responsible authorities and other internal & external agencies

Conducting Hearings

Sex Entertainment Venues

Gambling

Taxis and Private Hire vehicles and drivers

Street trading consents

Street collection permits

House to house collection permits

Small Lotteries

Compliance and enforcement of licences and permits

Licensing inspection visits

Timing of activity 6 days per week. Enforcement activities as part of officers daily duties
Boundary Area Tunbridge Wells borough

 

Baseline Activity Car Parking – Enforcement
Notes of Service Enforcement in car parks to ensure compliance including;

Car Parking Enforcement

Liaising with various partners/Property services to provide improvements to car parks, facilities, the local environment and personal safety.

Resident On-street parking

Administration of parking permits, cards and mobile phone options

Management of Off-street parking, Multi-storey and various surface car parks

Provision of direct customer service at the Gateway, website and online application and payment portal.

Preparation of On and Off street orders (including tariffs), publicity and consultations

Cash collection (outsourced), financial reconciliation and banking

Timing of activity Daily patrols (including hot spot) 7 days a weeks, (including Bank Holidays) core hours 7:30am – 7:00pm

Car Park charges currently apply Monday to Sunday, operating hours are published on site (free outside these hours)

Customer service desk during gateway operating times 9am to 5pm Monday to Friday.

Regular site inspections linked to maintenance programme and improvements

Preparation of official Parking Orders

Boundary Area Tunbridge Wells borough

 

Baseline Activity Fly Tipping
Notes of Service TWBC Client Officers are responsible for the initial investigation, whilst the Waste Contractor Hit Squad deal with its removal and grounds maintenance operators clear the town’s parks. Hazardous waste or excessive waste is removed by a specialist company. On the highway waste is cleared by the County Council.
Timing of activity 5 days a week based on rounds schedule
Boundary Area Tunbridge Wells borough

 

Baseline Activity Dog Fouling
Notes of Service TWBC Enforcement Officers are responsible for investigating dog fouling incidents, whilst the Waste Contractor street scene operatives deal with its removal. The grounds maintenance operatives’ clear dog fouling in the towns parks. New Public Spaces Protection Orders (PSPO) to be introduced in September 2018
Timing of activity 7 days a week
Boundary Area Tunbridge Wells borough

 

Baseline Activity Pavement Litter
Notes of Service Waste Contractor street scene operatives deal with its removal, based on a borough wide streets schedule. A contract is also in place with Kingdom for litter enforcement.
Timing of activity 7 days a week as per specification schedules
Boundary Area Tunbridge Wells town centre and selected streets within the borough.

 

Baseline Activity Street Scene Enforcement
Notes of Service
  • Deals with enforcement and monitoring of Council services provided by external contractors to ensure that the statutory services of refuse and recycling collections, street scene services are delivered to the required standard.
  • Gateway customer service office is the first contact point for the public on many street scene activities who then raise jobs for the Enforcement / Client officers and commissioned services to ensure compliance include:

–       Street cleansing

–       Trade waste – duty of care on waste disposal (right days & time)

–       Domestic waste – duty of care on waste disposal (right days & time)

–       Dog Control orders – ensure dog are on leads and not causing nuisance

–       Un taxed Cars – report to DVLA

–       Abandoned Vehicles

–       Abandoned bikes

–       Fly posting – facilitate removal by Contractor (large/on high speed road). Otherwise remove as part of daily activities.

–       Fly tipping inspections

–       Graffiti inspections

–       Nuisance vehicles

Timing of activity 7 Days
Boundary Area Tunbridge Wells borough

 

Baseline Activity Abandoned Cars
Notes of Service Enforcement Officers monitor and enforce, whilst external contractors remove vehicles to ensure that the statutory services are delivered to the required standard.
Timing of activity 7 Days
Boundary Area Tunbridge Wells borough
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